Please read this carefully before making an appointment online
To all patients who have recently been in contact with someone who has been tested or diagnosed with COVID 19, and if you are feeling unwell, please advise reception staff and they can organise a Telehealth appointment with your doctor to advise what steps need to be taken.
Online bookings are available through HotDocs. If you have any COVID/FLU symptoms please ring and speak to staff regarding your consultation, or book online for a telehealth appointment.
For Telehealth appointments your doctor will ring you on your phone to conduct the Telephone Consultation, so please make sure you are by your phone
at the booked time. Your doctor will call you as close to the time as possible. To make the most of any Telehealth consultation it is always best to be in a quiet confidential space.
For phone bookings, please call the clinic on 9497 1188 to make an appointment, or book online by clicking the link above.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.
Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
At Livingstone Street Clinic we strive to consistently provide the highest standard of medical health care that best fits the needs and requirements of our patients.
To ensure we appropriately cover all aspects of your medical history and existing conditions, if you are a first time patient, please advise our receptionists when you call us on 9497 1188.
It is essential that the doctor is provided with your accurate and up-to-date personal health information in order to provide you with personalised health care advice. For an initial appointment it is recommended that new patients arrive at least ten minutes prior to the booked appointment time in order to register and complete a personal health information questionnaire.
New patients are requested to download, print, complete and bring these two forms to their first appointment:
Please bring your completed forms with you to your first appointment.
Please also present any concession cards (e.g. health care, pension) and your Medicare card to our receptionist.
If a current concession card is not presented on the day of consultation, we will not be able to process your payment at a reduced fee. For more information, please call us.
- Standard appointments are booked at 15 minutes intervals. This will usually be adequate to deal with a single health issue.
- When attending for an appointment, please advise the reception staff on your arrival.
- Patients can request their preferred doctor.
- We do accommodate for walk-in patients subject to availability.
- Priority appointments will always be provided for emergencies, sick children and same day urgent reviews.
Emergencies do arise from time to time, and these will be given priority. If your condition is of an urgent matter, please notify the reception staff on your arrival.
Longer appointments are required for more than one medical problem, complex problems, women’s health checks, surgical procedures, full health checks, mental health sessions. If you anticipate that a longer consultation is required, please advise our reception staff at the time of making an appointment.
Cancellation and Missed Appointments
If you are unable to attend your appointment, we need at least 24 hours notice otherwise a cancellation fee ( $80) will apply. We often have patients on our cancellation list waiting for earlier appointments. The clinic will be unable to offer appointments to patients who fail to attend booked appointments.
Travel Medicine Consultations
Our doctors can provide travel advice. It is recommended that you attend two months prior to travel to determine whether travel vaccinations are required, to plan the vaccination administration intervals and to discuss your travel needs. At this consultation it is requested that you provide a list of your previous vaccinations including the date of administration, and the travel itinerary including the list of places to be visited and the length of time in each destination.
The practice stocks and can provide travel vaccinations, and is an accredited Yellow Fever vaccination clinic.
Appointments for childhood immunisations are booked during sessions that the practice nurse is available to assist the doctor. Please notify the reception staff at the time of making the appointment that the booking is for a childhood vaccination so that this can be scheduled. All patients receiving immunisations should be aware that it is recommended that they remain for observation at least 15 minutes after the immunisation is administered.
Flu vaccines are provided free by the government for eligible patients. Otherwise, the practice can provide flu vaccinations to patients for a private fee subject to availability.
Patients aged 60-64 may benefit from a high dose flu vaccine costing $65.00. Please call the clinic for further details.
Medical examinations and reports for legal, insurance, superannuation, travel, vehicle licences and employment purposes require longer appointments depending on their complexity. The costs of these reports are not covered by Medicare and a private fee will apply. The fee for the report will be determined by the doctor and depend on the complexity and length of time required to complete the report. It is requested that a copy of all of the documentation is provided to the clinic in advance so that the doctor can determine the length of time required to perform the report, the appropriate time to book the assessment and the estimated cost of the report can be provided prior to the appointment being made. The doctor may require pre-payment prior to this being booked at a time suitable for the doctor.
After Hours Services
We use a locum service called 13SICK, for after hour doctor please ring 13 7425.For emergency after hours care, call the ambulance on “000’ or attend the nearest Emergency Department.
24 Hour Blood Pressure Monitor
The practice can perform 24 hour blood pressure monitoring when requested by one of our doctors. For details of this service please ask your doctor.
Medical Emergencies, particularly those that are life threatening, are best dealt with by the Emergency Services, and if you are in doubt it is advisable to contact “000” and ask for an ambulance to attend. The nearest Emergency Department to the clinic is The Austin Hospital.
Home and Residential Aged Care Visits
Home and residential aged care facility visits can be provided by appointment within normal opening hours. This facility is available for regular registered patients who are located within 2 km from the practice, and who are too unwell to attend the practice, or have disabilities with impaired mobility or special needs. We request that any request for a home visit be made early in the day.
Initial appointments and standard appointments with the dietitian are for 40 minute sessions.
Initial appointments and standard appointments with the psychologist are for 60 minute sessions.
Initial appointments and standard appointments with the physiotherapist are for 30 minute sessions.
In certain circumstances, such as immunisations or surgical procedures, the practice nurse may be required by the doctor to assist during the consultation. It is recommended that in these circumstances, that you advise the receptionist of this at the time of making the booking, so that an appropriate appointment time can be booked for you with both the doctor and the practice nurse. Our practice nurses have their own appointment book so that they can undertake dressings, immunisations and chronic disease management activities in conjunction with the doctors.